What Do We Need to Do? When We Can’t Handle a Lot of Orders!

What to do? When you can’t handle a lot of orders!

          Have you ever confused about how famous online shops manage their orders and stock? Absolutely, humans can make a mistake inevitably whether because of forgetfulness or miscommunication, so I have the techniques that most organizations use to solve those problems to tell you guys today.

What is an Order Management ? 

          Order management is the administration of ordering products and service which includes all processes in ordering since the customer clicks to order until the last process that is shipping the products to the end-customer. Each process has its own details and problems in which each organization may have their own strategy as well. However, the main processes of order management include 3 processes which are:

            1. Placement

            2. Fulfillment

            3. Inventory Management

          Most entrepreneurs usually encounter many problems when doing business like missing receiving orders, wrong data when stocking the products or wrong product delivery. Even these don't seem like big problems, but these can cause the customers’ dissatisfaction and affect the brand's reputation. Therefore, many entrepreneurs use an Order Management System or OMS to help them work easier.  

What is the order management system ?

          Order Management System: OMS is a software system that helps the sellers manage sales and orders to be able to track various order lists efficiently by one system. The operation of the system begins when the sellers fill the orders to the system, then the system will group and prioritize the orders according to the customers, and send it to the warehouse to prepare the product for shipping to the customers.

          Currently, the OMS system can connect to the API system, able to receive orders from customers from many channels automatically; in both receiving orders by the sellers and sending those orders from API Marketplace such as Lazada, Shopee, etc including having various payment methods that facilitate buyers a lot. Moreover, for the companies that don't have their own systems or webpages, can find the provider of the online websites that offer ready-made OMS systems to help them manage the orders

          Furthermore, if you want to have an assistant to help you stock-pack-ship the product, the fulfillment service provider is what you are looking for. 

An advantage of Order Management System (OMS)

          Having an efficient order management system to facilitate the process of order management and sales-related processes is an advantage for entrepreneurs and related parties.

          Collection of customers data and all orders in the same database makes it possible to analyze data thoroughly, completely, and accurately, which has a great impact on the improvement of the remaining product, product sales and marketing as well.

          In addition, it is beneficial to the website management system to be more efficient, such as managing a database. improving website structure, etc. Moreover, it is great that the system has recorded the order information of customers which helps the entrepreneurs know and understand customers more deeply. Therefore it is not difficult to use this information to analyze customer behavior or interests and it helps the entrepreneurs able to directly respond to the needs of customers.

           These can help the entrepreneurs make better business decisions and also ensures that customers will get a good buying experience from service providers. Besides, this will create a good impression and lead to brand loyalty as well. Using order management systems help to ensure that the management of the orders in your business will proceed efficiently and smoothly for sure. Besides OMS, order management connects with TMS as well.

Transportation Management System (TMS)

          Transportation Management System is a system that uses technology to manage and optimize transportation operations effectively. Transportation management systems play a central role in every part of the process—from receiving orders, planning, sending detail to a courier, tracking status from the sender until the end-customer, and connecting to GPS for efficient working. TMS includes transport domestic and international, all categories of the products, and all paths like road, air, or marine transportations. Besides, TMS is compatible with various systems such as the barcode system, or RFID.

An advantage of Transportation Management System (TMS)

          TMS reduces the complexity of working in terms of transportation management, also helps the entrepreneurs save time and costs because TMS stores big data that can be viewed all times such as customers’ information, products, transportation route, employees’ information, and transportation information. Furthermore, the company does not have to deal with cars, personnel and documents by themselves and TMS manages transportation schedules efficiently as well.

          So, working through TMS will make fewer mistakes because every step of the process will be recorded if there is an error, there will always be evidence to investigate.

          As you can see, TMS has advantages of saving time, saving cost, and less error than manual system; choosing a transportation system that is appropriate for the size of the business is also necessary.

          Running the business isn’t that complicated anymore, let us be your assistant or partner to help you deal with the in-house problems of selling online. MycloudFulfillment manages the mess orders with MyCloud order management system which connects to the API Marketplace or your website, so we can collect all orders from all channels. We update stock in all Marketplace real-time, connect with the Seller Center and press Ready to Ship automatically, ensuring that you will not miss any important orders and be able to increase sales opportunities.

Interest more information and register at www.mycloudfulfillment.com
For more information Tel: 092-472-7742, 02-138-9920
Email: hello@mycloudfulfillment.com
line: @mycloudgroup